In December, the Board held a series of meetings, focusing on representative payees and operations at the Social Security Administration (SSA). The Board reviewed SSA’s techniques for reviewing representative payees and spoke to some of the challenges of overseeing these individuals and organizations. The Board next met with Kathleen McManaman, Assistant Director for the Pension and Fiduciary Service at the Veterans Benefits Administration (VBA). Ms. McManaman spoke about the VBA’s Fiduciary Program, explaining the similarities and differences between it and SSA’s representative payee program. In the afternoon, the Board met with Nancy Berryhill, Deputy Commissioner for Operations, and other SSA Operations staff. The Operations team provided an overview of accomplishments for fiscal year 2015, with updates on SSA’s public service performance. Initiatives included new online services and plans to handle agency workloads.